Terms and conditions--do you know all the terms and conditions? These will give you details of how the company deals with its customers. They need to be read carefully in case there are things you were unaware of, for instance, what happens if the chosen Email Database product is unavailable. 11. Refunds and warranties--do you know the business's return, exchange, refund and warranty policies? If you can't find any policies on the website, contact the business via email or telephone and ask them to explain their procedures. Australian businesses are bound by the Trade Practices Act and/or fair trading legislation.
This means businesses have to replace a product or refund your money if that product is not of merchantable quality, or fit for any purpose that you've Email Database made known to the supplier. Goods must also match any description given by the trader (this could include matching a photograph of the goods). For services, they should be rendered with due Email Database care and skill and be reasonably fit to achieve the purpose specified. Remember that goods bought at auction are not covered by statutory warranty rights other than those relating to clear title, quiet possession and owning the goods outright.
Complaint handling and dispute resolution--will you have access to a complaints handling process or any external dispute resolution mechanisms? Are you satisfied that, if you aren't happy with some part of the purchase, the business will attempt to resolve any Email Database complaint you make in a fair and open manner? Many businesses have policies about internal complaint handling and external dispute resolution when that they can't address any complaint you make directly to them--it's worth checking this out before you make your purchase.