There have been at least a few forum posts(Opens in a new window) about drivers accidently hitting the top of their garage doors when the Model Y's rear hatch lifts to full height. To change it, open the door manually to the desired level and then hold the close button for three seconds. This will set the door's memory.
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The following reboot options exist. While some are possible whilst driving, we recommend that the car should always be stationary and in a safe place before rebooting the car. In the past it's been thought that the foot on the brake during a reboot helped clear out memory causing things to be re-initialised, and as memory can be a problem on MCU1 cars this became quite widely reported. Tesla now state that there is no need to do this so we have removed the suggestion. The foot on the brake may have just been a suggestion to prevent the car rolling away. It does no harm to have your foot on the brake.
Tesla suggest unplugging all USB devices prior to performing a reboot as it can prevent some sub systems from shutting down. This is something we've also recommended for some times, dating back to the MCU1 eMMC memory issue.
They all point to a memory issue, possibly the eMMC issue below, or a software fault of one form or another. Either the memory cannot handle some form of corrupted data, or the actions below move the active part of the eMMC memory to a different area which has not started to fail. If one of the suggestions below does resolve the issue, you should still log the issue with Tesla especially if in warranty as it may be temporary. If out of warranty you may want to consider the eMMC resolution below. If you can attribute the issue to a specific rogue music file or contact then there is no need to contact Tesla.
None of the above options are ideal, the car should be able to handle problems, but if one of these temporarily cures the problem you can start to work out how to permanently fix. It may be a rogue MP3 file, or a phone contact with some corrupted details. If however its trip or destination data then it could point to a problem with the car memory. 2b1af7f3a8